PRIVACY POLICY

Last updated: 19/11/2024

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1. Introduction

Welcome to Pack & Play Arena! This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website packandplayarena.co.uk. By using our website, you agree to the practices described in this policy.

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2. Information We Collect

We collect personal information for legitimate business purposes to enhance your experience and improve our services. The types of personal information we may collect include:

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• Contact Information: Name, email address, phone number, and postal address.

• Account Information: Username, password, and preferences for your account.

• Order Information: Payment details, purchase history, and delivery information.

• Usage Data: How you interact with our website, including pages visited and actions taken.

• Cookies and Tracking Technologies: Data collected to improve website functionality and user experience (please refer to our Cookie Policy for more details).

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3. How We Use Your Information

We use your personal information for the following purposes:

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• To process and fulfill your orders, including payment and shipping.

• To provide and maintain our website and services.

• To improve and personalize your experience.

• To understand and analyze your use of our website to improve functionality.

• To communicate with you, including responding to inquiries and providing customer support.

• To comply with legal obligations and enforce our terms of service.

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4. Disclosure of Your Information

We do not sell or share your personal information with third parties, except in the following situations:

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• With your consent: When you provide explicit consent for specific purposes.

• Service providers: With trusted third parties who assist us in operating our website, such as payment processors and delivery partners, under strict confidentiality agreements.

• Legal obligations: To comply with applicable laws, regulations, or legal processes.

• Business transactions: In connection with mergers, acquisitions, or asset sales, your information may be transferred to the new entity.

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5. Your Rights

You have the following rights regarding your personal information:

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• Access: Request a copy of the personal information we hold about you.

• Correction: Request corrections to inaccurate or incomplete information.

• Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.

• Objection: Object to the processing of your personal information in certain circumstances.

• Withdrawal of Consent: If you have given consent to process your data, you can withdraw it at any time.

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To exercise these rights, contact us at sales@packandplayarena.co.uk.

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6. Security

We take appropriate technical and organisational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

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7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any external websites you visit.

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8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised "last updated" date.

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9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

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Email: sales@packandplayarena.co.uk

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Thank you for trusting Pack & Play Arena Ltd!